Terms & Conditions

Last updated: 28 October 2026

1. About Relish Chefs

These Terms and Conditions govern your use of www.relishchefs.com (the “Website”) and the services provided through Relish Chefs.

Relish Chefs is operated by:

Mountain Relish, trading as Relish Chefs

6 Rue Basse, 34360 Berlou, France

Email: info@relishchefs.com

In these Terms, “we”, “us” and “our” refer to Mountain Relish trading as Relish Chefs.

Relish Chefs is an online platform that helps clients discover and contact private chefs and catering professionals. We provide profiles, enquiry facilities and messaging tools to help clients and chefs connect.

Relish Chefs is an introduction platform. Unless expressly agreed otherwise in writing, we are not a party to the contract between a client and a chef, do not manage their booking, and do not process or hold payments for their services.

By using the Website, you agree to these Terms and Conditions. If you do not agree, you should not use the services that require acceptance of these Terms.

2. Definitions

For the purposes of these Terms:

Platform means the Relish Chefs Website and its associated features.
Client means a person using the Platform to find or contact a chef or catering professional.
Chef means a private chef, caterer or other food and hospitality professional who registers and publishes a profile on the Platform.
User means any person accessing or using the Platform.
Enquiry means a request from a client seeking a chef or catering service.
Booking means an arrangement agreed directly between a client and a chef for services.

3. Accounts and Registration

3.1 Browsing the Website

You may browse public chef profiles without creating an account. You must register for an account to contact a chef through the Platform or submit a Find a Chef enquiry.

3.2 Account information

You must provide accurate information when registering and keep your account details up to date.

Clients must provide their first name, last name and email address. Other information, such as an address or profile photograph, is optional unless specifically required for a particular service.

Chefs must provide accurate information about their identity, experience, services, locations, prices and availability.

You are responsible for keeping your login details secure and for activity carried out through your account, except where applicable law provides otherwise.

3.3 Account eligibility

You must be at least 18 years old to create an account.

You must not create an account using false information, impersonate another person or use another person's account without permission.

3.4 Account suspension and closure

We may restrict, suspend or close an account where reasonably necessary, including where a user breaches these Terms, provides misleading information, misuses the Platform, creates a security risk or engages in unlawful conduct.

Where appropriate, we will explain the reason for the action and provide an opportunity to respond. This does not prevent us from taking urgent action where necessary to protect users, the Platform or comply with the law.

You may request account deletion by emailing info@relishchefs.com. Some information may need to be retained where required by law or for legitimate record-keeping purposes, as explained in our Privacy Policy.

Incomplete chef profiles may be deleted after 14 days.

4. How the Platform Works

4.1 Finding a chef

Clients may browse chef profiles by location or submit a Find a Chef enquiry describing their requirements.

The availability of a location on the Website does not guarantee that a suitable chef will be available. Our network is growing, and we cannot guarantee that every enquiry can be fulfilled.

4.2 Find a Chef enquiries

Enquiries may be handled in either of the following ways:

Personal introduction: We review the enquiry and may select a chef who appears suitable. We will ask the client for permission before passing their contact details to that chef.
System matching: Relevant enquiry information may be made available to chefs whose locations, services, availability and pricing appear to match the requirements. The first three chefs to contact the client are considered for the enquiry.

Matching criteria help organise enquiries but do not guarantee a suitable match, a response, availability or a booking.

We may use information supplied by clients and chefs to facilitate matching. We do not guarantee that all profile information or matching results are complete or accurate.

4.3 Messaging and contact details

Clients and chefs should use the Platform's messaging system to communicate through Relish Chefs.

Client email addresses are not displayed to chefs. Users must not attempt to obtain or misuse another user's private contact information through unauthorised means.

Users are responsible for ensuring that the information they share in messages is accurate and appropriate. Please do not include unnecessary sensitive personal information.

4.4 Our role

We provide the facilities through which clients and chefs can discover one another, exchange information and discuss potential services.

Unless expressly agreed otherwise in writing, we do not act as the client's or chef's agent, employ the chef, supervise the delivery of services, negotiate or guarantee a final price, confirm bookings on their behalf, or provide the catering service ourselves.

We do not guarantee that any enquiry will lead to a booking or that a chef will meet a client's expectations.

5. Chef Profiles and Responsibilities

5.1 Profile accuracy

Chefs are responsible for ensuring that their profiles are accurate, current and not misleading.

This includes information about qualifications, experience, menus, photographs, services, locations, minimum prices and availability.

Chefs must promptly correct information that becomes inaccurate or out of date.

5.2 Qualifications and legal compliance

Chefs are responsible for complying with the laws and regulations applicable to their activities, including, where relevant:

Business registration and tax obligations, including VAT.
The right to work and provide services in the relevant country.
Food hygiene and food safety requirements.
Required qualifications, licences, permits and certifications.
Appropriate insurance.
Employment obligations where staff or team members are used.

Chefs must not advertise services they are not legally entitled or adequately equipped to provide.

5.3 Teams and third parties

If a chef intends to provide a team, use assistants or arrange for another chef to deliver the service, this must be made clear to the client before the booking is agreed.

The chef must obtain the client's agreement to any material change in who will deliver the service and remain responsible for complying with their contractual and legal obligations.

5.4 Profile review and verification

We review chef profiles for completeness and quality and may use publicly available information when assessing them.

However, we do not carry out formal background checks or independently verify every chef's qualifications, experience, insurance, certificates or other claims.

The presence of a chef profile on the Platform must not be interpreted as a guarantee that the chef's credentials or services have been independently verified.

Clients should discuss important requirements directly with the chef before booking.

5.5 Enquiries and availability

Chefs should keep their availability and profile information up to date and respond to enquiries professionally.

A chef may decline an enquiry that is unsuitable or cannot be fulfilled. Responding to an enquiry does not itself create a booking or obligation to provide a service.

6. Prices, Proposals and Bookings

6.1 Displayed prices

Chef profiles display minimum prices intended to help clients compare available services.

Under the current pricing model, the minimum per-person price includes ingredients. A minimum group price may also be displayed.

These figures are starting points for discussion and are not necessarily the final price for a particular event or service. The final price may depend on the menu, number of guests, service requirements, location, travel, accommodation and any other agreed costs.

Chefs are responsible for explaining any additional charges clearly before the client agrees to a booking.

6.2 Proposals

Chefs and clients are responsible for discussing and agreeing the menu, services, guest numbers, date, location, final price and any special requirements.

A chef may provide a proposal, which the client can accept, decline or ask to amend.

A booking is formed when the client and chef have agreed the relevant terms between themselves. Any proposal or message should be interpreted in the context of the communications and agreement between those parties.

Relish Chefs does not guarantee that a proposal will be accepted or that the parties will reach an agreement.

6.3 Dietary requirements and allergies

Clients should clearly communicate any dietary requirements, allergies or other important needs before agreeing to a booking.

Chefs are responsible for confirming whether they can accommodate those requirements and for meeting their applicable food safety obligations.

Neither a profile nor a menu description should be treated as a guarantee that every dietary requirement can be met. Clients should obtain confirmation directly from the chef before proceeding.

6.4 The booking contract

The contract for the provision of catering or chef services is between the client and the chef.

The client and chef are responsible for agreeing the terms of their booking, including the service to be provided, price, payment arrangements, cancellation terms, changes, travel costs and any other relevant conditions.

Relish Chefs is not a party to that contract and does not guarantee the performance of either party. This does not exclude any responsibility or liability that we have under applicable law.

7. Payments, Cancellations and Disputes

7.1 Payments

Relish Chefs does not currently process payments, hold client funds or collect payment card details for bookings made through the Platform.

Clients pay chefs directly under the payment arrangements agreed between them. The client and chef should agree the payment method, currency, payment schedule, deposits if any, and any other financial conditions before confirming the booking.

Relish Chefs is not responsible for collecting payments, transferring funds or refunding payments made directly between clients and chefs.

7.2 Cancellations and changes

Clients and chefs are responsible for agreeing cancellation terms and any charges before confirming a booking.

Requests to change or cancel a booking should be directed to the other party as soon as possible. Any refund, cancellation charge or other remedy depends on the agreement between the client and chef and the applicable law.

Relish Chefs does not administer cancellations or refunds for bookings arranged directly between clients and chefs.

Nothing in these Terms removes any mandatory cancellation, withdrawal or consumer rights that may apply under applicable law.

7.3 Problems with a service

If a problem arises with a booking, the client and chef should communicate directly to seek a resolution.

Clients and chefs may also contact Relish Chefs at info@relishchefs.com to report a concern. We may review the information available to us and take appropriate action regarding the use of the Platform, including requesting further information or reviewing an account.

We do not guarantee that we can resolve disputes, recover payments, arrange replacement services or obtain compensation for either party.

8. Reviews and User Conduct

8.1 Reviews

Clients may submit reviews through the Website following a booking.

Reviews may be checked by Relish Chefs, and we may take appropriate action where a review appears to be fraudulent, unlawful, abusive, misleading or otherwise contrary to these Terms.

We do not guarantee that every booking or service has been independently verified, or that every review reflects an independently verified completed service.

Users must not submit fake reviews, review their own services under a false identity, offer incentives in exchange for dishonest reviews, or attempt to manipulate ratings.

8.2 Acceptable use

You agree not to:

Use the Platform for unlawful, fraudulent or deceptive purposes.
Provide false or misleading information.
Harass, threaten, discriminate against or abuse another user.
Upload content that is unlawful, defamatory or infringes another person's rights.
Attempt to access another user's account or private information without authorisation.
Interfere with the security or proper functioning of the Website.
Use automated tools to extract data or copy profiles without our permission, where doing so breaches applicable law or these Terms.
Use the Platform to distribute spam or unsolicited commercial messages.

We may investigate suspected breaches and take proportionate action, including removing content or restricting an account.

9. Content and Intellectual Property

9.1 Our content

The Website, its design, branding, text, graphics and other material provided by Relish Chefs are protected by intellectual property laws where applicable.

You may use the Website for its intended purpose but must not copy, reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

9.2 Content supplied by users

Chefs retain ownership of the photographs, menus, biographies and other content they upload, subject to any rights belonging to third parties.

By uploading content, you grant Mountain Relish, trading as Relish Chefs, a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and use that content as reasonably necessary to operate, promote and provide the Platform.

This licence includes displaying chef profiles and sharing their content through the Platform's normal promotional features. We will not acquire ownership of your content through this licence.

You confirm that you have the necessary rights and permissions to upload the content and allow its use as described above.

You may request removal of your content or account by contacting us. Some material may remain in backups or records for a limited period where technically necessary or legally permitted.

9.3 Removal of content

We may remove, restrict or disable access to content where we reasonably believe it breaches these Terms, infringes rights, is unlawful, is misleading or creates a risk to users or the Platform.

Where required by law, we will follow applicable procedures for handling complaints and content removal.

10. Privacy and Personal Data

Our Privacy Policy explains how we collect, use, retain and share personal information.

By using the Platform, you acknowledge that personal data will be processed as described in the Privacy Policy and in accordance with applicable data protection law.

Clients and chefs should only share information that is relevant to an enquiry or booking. Users must not misuse personal information obtained through the Platform or use it for unrelated purposes without an appropriate legal basis.

Client email addresses are not displayed to chefs. Platform messaging is intended to facilitate communication while helping protect users' contact details.

Relish Chefs does not routinely access or monitor private messages exchanged between clients and chefs. Access to message content may occur where necessary for technical support, security, investigating reported concerns or complying with legal obligations, where permitted by law.

11. Third-Party Services and Website Availability

The Platform may contain links to third-party websites or services, including chef websites and social media profiles. We do not control those services and are not responsible for their content, availability, terms or privacy practices.

We aim to keep the Website available and functioning properly but do not guarantee uninterrupted access. Maintenance, technical issues, updates or events beyond our reasonable control may affect availability.

We may change, suspend or discontinue features of the Platform where reasonably necessary. Where a change materially affects users, we will take reasonable steps to provide information where appropriate and required by law.

12. Liability

12.1 Our role as platform operator

Relish Chefs provides an online service to help clients discover and contact chefs. We do not provide the chef services advertised by users and do not guarantee the accuracy of every profile, the availability of a chef, the quality of a service or the outcome of an enquiry.

Chefs are responsible for the services they offer and provide. Clients are responsible for assessing a chef's suitability and agreeing the terms of any booking directly.

12.2 Responsibility for bookings

As bookings and payments are arranged directly between clients and chefs, Relish Chefs is not responsible for the performance of the booking contract, the quality or safety of food or services provided by a chef, a chef's failure to attend, or a client's failure to pay.

This does not exclude responsibility that Relish Chefs may have for its own acts or omissions under applicable law.

12.3 Limits imposed by law

To the extent permitted by applicable law, we exclude liability for indirect or consequential loss arising from the use of the Platform.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.

13. Changes to These Terms

We may update these Terms to reflect changes in the Platform, our services or applicable law.

The latest version will be published on the Website with the date of the most recent update. Where required by law, or where a change materially affects existing users, we will provide appropriate notice or seek renewed acceptance.

Continued use of the Platform after updated Terms take effect will be subject to those Terms to the extent permitted by applicable law.

14. Governing Law and Disputes

These Terms are governed by the laws of France, subject to any mandatory consumer protection rules that apply to you under the law.

If you have a concern about the Platform, please contact us first at info@relishchefs.com so we can try to resolve it.

Where a dispute cannot be resolved informally, it may be referred to the competent courts in accordance with applicable law. Nothing in this section removes any mandatory right a consumer may have to bring proceedings before the courts of their place of residence or to rely on other applicable consumer protections.

Where required by French law, consumers may also be entitled to use an appropriate consumer mediation service. Information about any applicable mediation arrangements will be provided where required.

15. Contact

For questions about these Terms, the Platform or a concern relating to its use, contact: